Twelve months of remote monitoring of your solar system, an annual performance report and a tariff review, so you know your system is working and your plan still suits you.
$199 a year, including GST.
SKU: BES-CARE-01
Brand: Blue Energy Solar
Pack size: 12 months
Form: Annual plan
Categories: Solar Owners
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Solar systems rarely fail loudly. More often, an inverter drops offline after a power outage, a string stops producing or output slowly falls, and the only sign is a bill that is higher than it should be. The Basic Care Plan puts our team in charge of watching your system remotely for 12 months, so issues are picked up early rather than months later.
The Basic plan is $199 a year, an indicative current plan price that is confirmed when you join. Any repairs, on-site visits or cleaning are quoted separately in writing before work goes ahead.
What's included
Connection of your system's monitoring data to our team, where your equipment allows it
Remote monitoring for offline inverters, faults and unusual drops in production
Notification and plain-English advice when we see a problem
An annual performance report comparing actual output with what your system should typically produce
An annual tariff review of your usage, solar export and plan structure
Remote guidance on monitoring app access and reconnection after Wi-Fi changes
Why Blue Energy Solar
We design and install solar across Sydney and regional NSW, so we know what a healthy system looks like in your area and season. Our reports are written to be understood, not to sell. If your system is performing well, we say so. If something needs attention, we explain the options clearly before quoting any work, and you decide what happens next.
Recommended for
Solar owners who want someone watching their system's performance and checking their electricity plan structure, without paying for on-site visits.
Remote monitoring depends on your inverter or battery sending data over the internet. If your system has no monitoring or its data logger has failed, a Solar Monitoring Kit or Replacement Monitoring Gateway may be needed first.
The tariff review is general guidance on plan structures, such as flat, time-of-use and feed-in arrangements; we do not switch you to a particular retailer.
Feed-in tariffs in NSW are commonly a few cents per kWh, far below typical grid prices, so using more of your own solar often matters more than the export rate.
The Plus and Premium plans add inspections, priority support, and battery and EV monitoring.
Directions
1. Request the Basic Care Plan and tell us about your system.
2. We check that your monitoring is compatible and connect your system data to our team.
3. We monitor your system remotely and contact you if we see a fault or drop in output.
4. Within the plan year, you receive your annual performance report and tariff review.
5. Before the plan ends, we contact you about renewal.
Warnings
The plan runs for 12 months from activation, and the plan price is confirmed when you join.
Your system needs working internet-connected monitoring that we can access; a monitoring kit or gateway may be needed first.
Repairs, parts, on-site visits and cleaning are not included and are quoted separately in writing.
Tariff reviews are general guidance; choosing and changing electricity plans remains your decision.
Manufacturer warranty claims are handled under the relevant warranty terms, not this plan.
Frequently Asked Questions
Yes, provided your system has monitoring we can access and is in reasonable working order. Many inverters and batteries allow an installer or service provider to be added to the monitoring account. If your system has no monitoring or the data connection has failed, we can quote a monitoring kit or replacement gateway before the plan starts.
We let you know what we have seen, what it probably means and how urgent it is. Some issues, like an inverter offline after a Wi-Fi change, can often be resolved with remote guidance. Others need an on-site visit or a warranty claim. Any work outside the plan is quoted in writing before it goes ahead, so there are no surprise charges.
It compares your system's actual production across the year with what a system of its size, orientation and location should typically produce, allowing for weather and normal panel ageing of around 0.4-0.55% a year. It also highlights downtime, unusual patterns and how much solar is used at home versus exported, with plain-English recommendations.
Basic suits owners of a straightforward solar system who mainly want monitoring and an annual check of performance and tariffs. Plus adds priority support and a scheduled inspection. Premium suits homes with a battery or EV charger, adding optimisation, an annual on-site inspection and a tariff and Virtual Power Plant review. We can help you choose based on your equipment.
Delivery Options
Service area & scheduling
Where we work
Sydney and a radius of roughly 200 km: Newcastle, the Central Coast, Wollongong, the Southern Highlands, the Blue Mountains, Bathurst, Orange, Lithgow, Goulburn and the Canberra region.
Timing
Monitoring usually starts within 1-2 weeks of joining, once access to your system data is set up.
How your request works
Send your request and our team contacts you to schedule the service at a time that suits you.
All electrical work is carried out by licensed electricians; solar and battery design and installation by SAA-accredited installers.
Blue Energy Solar is a New Energy Tech Approved Seller and holds $20 million public liability cover.
